1. Order Cancellation Overview

At SMM ZENX, we process social media marketing orders automatically through high-speed API connections. Once an order is submitted to our provider networks, it immediately enters processing mode.

2. Cancellation Conditions

Order cancellation requests are handled based on the status of the order:

• Pending Orders: Orders that are still in "Pending" status may be cancelled upon request if processing has not yet commenced.
• In-Progress / Processing Orders: Once an order status changes to "Processing" or "In Progress", it cannot be cancelled or stopped manually, as the social media network servers have already initiated delivery.
• Invalid Links or System Errors: If an order fails due to an invalid link, private profile setting, or server error, our system will automatically cancel the order and issue a full or partial refund to your SMM ZENX wallet balance.

3. Refund Upon Cancellation

When an order is successfully cancelled (either automatically by the system or via customer support), the funds used for that order will be immediately refunded back to your SMM ZENX available balance. You can use this balance for any future orders.

4. How to Request Cancellation

If you need assistance with an order or wish to inquire about cancellation eligibility, please open a support ticket under the Support Desk section, providing your Order ID and target link.